The Two Numbers In Your Company That Decide How Big It Can Get
I recently came to terms with a brutal truth about scaling a business. We did an analysis of our company churn rate (client subscription cancelations) and the numbers came up pretty good. The data showed 2.5% to 3% churn on average (we lose 3% of our clients each month). If you’re not familiar with industry churn rates, under 5% … Read more